Dear Customers,
Here you can find answers for freqently asked questions:

Q: Is the product guaranteed?
A: Yes, we offer warranty service for our lighting products. Warranty periods and specific conditions vary depending on the product. If you encounter any quality problems during use, please contact our customer service team who will provide you with further advice and support.

Q: How can I check the order status?
A: You can check the status of your order by logging into our website at and visiting your account page. On your account page you can view your order history, current order status and estimated delivery date. We will also send you an order confirmation email and a package tracking number so you can stay up to date on the progress of your order.

Q: How can I track the package?
A: Copy or write down the tracking number and visit the official website of the logistics company. On the tracking or inquiry page of the website, enter the tracking number and follow the instructions. The logistics company will inform you in detail about the current location and shipping status of your package.

Q: What should I do if I want to exchange an item?
A: Our customer service team will explain our exchange policy to you and ensure you understand the terms and requirements. This may include exchange deadlines, product condition requirements and return protocols.

Q: What types of lights do you have?
A: Our lighting fixtures are designed in different styles, covering different types such as chandeliers, table lamps, wall lamps, floor lamps, etc. to meet the lighting requirements and needs of different rooms. Whether you are looking for a modern minimalist style lamp, a classic vintage style lamp or a luxurious and sophisticated lamp, we have a wide range of options for you.

Thank you for your understanding and cooperation! We are committed to providing you with excellent customer service to ensure your shopping experience is pleasant and satisfactory. For further information please contact us on [email protected].